Retail Team Lead and Client Experience Director

2 weeks ago


Perth, Western Australia GUCCI AUSTRALIA PTY LTD Full time
About Gucci Australia

Gucci Australia PTY LTD is a global luxury group that offers endless possibilities to learn and grow. We are committed to building a diverse workforce and fostering internal mobility.

Job Description:

Sales Performance and Store Operations

  • Manage the day-to-day operations of the store, driving sales performance and achieving business objectives in a fast-paced environment.
  • Develop and implement strategies to drive key clientele growth, nurturing relationships with clients and expanding the customer base.

Leadership and People Development

  • Mentor and develop your management team, providing first-line support to client advisors and guiding them towards achieving their goals.
  • Partner with HR on recruitment, onboarding, development plans, and performance management to ensure the growth and retention of a strong team.

Event Management and Visual Merchandising

  • Lead and support the management of Gucci events, focusing on staffing, client appointments, and meeting budgeted sales targets.
  • Ensure the store maintains exceptional visual merchandising standards, reflecting the brand's luxury image.

Requirements:

  • Prior experience in luxury retail, preferably in leadership roles, is highly regarded.
  • Excellent communication skills, both written and verbal, are essential for success in this position.
  • A proven track record of leading teams to achieve and exceed KPIs, with demonstrated experience handling employee relations matters.
  • The ability to problem-solve and multitask in a fast-paced environment is crucial.

Salary Estimate: $120,000 - $180,000 per annum, depending on experience.



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