Retail Team Lead and Client Experience Director
2 weeks ago
Gucci Australia PTY LTD is a global luxury group that offers endless possibilities to learn and grow. We are committed to building a diverse workforce and fostering internal mobility.
Job Description:Sales Performance and Store Operations
- Manage the day-to-day operations of the store, driving sales performance and achieving business objectives in a fast-paced environment.
- Develop and implement strategies to drive key clientele growth, nurturing relationships with clients and expanding the customer base.
Leadership and People Development
- Mentor and develop your management team, providing first-line support to client advisors and guiding them towards achieving their goals.
- Partner with HR on recruitment, onboarding, development plans, and performance management to ensure the growth and retention of a strong team.
Event Management and Visual Merchandising
- Lead and support the management of Gucci events, focusing on staffing, client appointments, and meeting budgeted sales targets.
- Ensure the store maintains exceptional visual merchandising standards, reflecting the brand's luxury image.
Requirements:
- Prior experience in luxury retail, preferably in leadership roles, is highly regarded.
- Excellent communication skills, both written and verbal, are essential for success in this position.
- A proven track record of leading teams to achieve and exceed KPIs, with demonstrated experience handling employee relations matters.
- The ability to problem-solve and multitask in a fast-paced environment is crucial.
Salary Estimate: $120,000 - $180,000 per annum, depending on experience.
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