Service Delivery Manager: Client Experience Specialist
2 weeks ago
Unlock Your Potential in a Thriving Industry
Atturra, one of Australia's fastest-growing ASX-listed advisory and IT solutions companies, is seeking a seasoned Service Delivery Manager to join its Managed Services team.
This exciting opportunity offers a unique chance to drive business growth while delivering exceptional client experiences. As a key member of the team, you will be responsible for ensuring seamless contract delivery, building strong relationships with clients and internal stakeholders, and driving continuous improvement initiatives.
We're looking for an experienced professional with a proven track record in service delivery management, excellent communication and negotiation skills, and the ability to work autonomously in a fast-paced environment.
About the Role
This is a permanent full-time position based in Perth, WA, offering a competitive salary package including:
- $90,000 - $110,000 per annum
Key Responsibilities
- Ensure successful engagement and delivery of Managed Services contract commitments within time, budget, and performance objectives
- Build strong relationships with clients and internal stakeholders to drive business growth and improve client satisfaction
- Develop and implement continuous improvement initiatives to enhance service delivery and efficiency
- Manage formal communications and escalate issues as necessary
- Ensure all client data is protected and adhere to change control processes
- Track and document environmental state, risks, and improvements
- Create a channel of communications to ensure services over and above the base contract are understood and added to monthly reports
- Monitor and manage ongoing development, administration, and maintenance of the Managed Service Framework
What You'll Need
- ITIL Foundations certification (v4 preferable)
- Practical experience in the delivery and execution of Managed Service Contracts
- Experience with governance processes and the ITIL service delivery management framework
- Excellent planning, reporting, and documentation skills
Why Join Atturra?
- We're committed to addressing the digital skills gap and advocating for diversity and inclusion
- We encourage applications from all individuals, regardless of background or experience
- We offer a dynamic and supportive work environment with opportunities for career growth and development
How to Apply
Careers | Atturra
https://atturra.com/au-en/careers
-
Home Care Services Manager
2 weeks ago
Perth, Western Australia Amana Living Full timeAbout Amana LivingAmana Living is a leading provider of aged care services in Western Australia, dedicated to supporting the needs of older individuals and their caregivers since 1962. Our comprehensive range of services includes home care, residential care homes, transition care programs, retirement living villages, day care, respite, and dementia-specific...
-
IT Service Delivery Specialist
2 weeks ago
Perth, Western Australia RAC of WA Full timeAbout the RoleWe are seeking an IT Service Delivery Specialist to join our team at RAC WA. As an IT Service Delivery Specialist, you will be responsible for ensuring the delivery of high-quality IT services to our members.Key ResponsibilitiesIT Service Delivery: Manage the delivery of IT services to meet business requirements and service level...
-
Service Delivery Manager
4 weeks ago
Perth, Western Australia Atturra Full timeUnlock Your Potential in a Dynamic RoleAt Atturra, we're seeking a highly skilled Service Delivery Manager to join our team. As a key member of our Managed Services area, you'll be responsible for delivering exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.About the RoleThis is a fantastic opportunity to work...
-
Customer Experience Delivery Specialist
1 week ago
Perth, Western Australia Fisher & Paykel Appliances Ltd Full timeFisher & Paykel Appliances Ltd is an iconic Australasian brand with a strong local heritage and a global presence.About the RoleAs a Customer Experience Delivery Specialist, you will be responsible for delivering and installing premium appliances to customers in Perth, Australia. Your key responsibilities will include:Delivering and installing appliances...
-
Service Delivery Manager
1 month ago
Perth, Western Australia Atos SE Full timeJob Title: Service Delivery ManagerAt Atos, we are seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring the effective delivery of Managed IT services to key enterprise customers.Key Responsibilities:Ensure the delivery of contracted services to agreed service levels.Develop,...
-
IT Service Delivery Specialist
3 weeks ago
Perth, Western Australia Green Light Full timeService Delivery Coordination RoleGreen Light is seeking an experienced Service Delivery Coordinator to join our Technology team. As a key member of our IT service management team, you will be responsible for overseeing the delivery of IT services to our clients.About the RoleCoordinate and manage service requests, incidents, and changes through our IT...
-
Service Delivery Specialist
7 days ago
Perth, Western Australia Centrecare Full timeAt Centrecare, we are seeking a seasoned Service Delivery Specialist to drive consistency in best practices across our 11 locations. This role requires leadership and support to management and staff in implementing services and community development initiatives.The successful candidate will possess strong therapeutic background experience in community...
-
Service Delivery Excellence Manager
7 days ago
Perth, Western Australia Capgemini Full timeAbout the RoleAt Capgemini, we are seeking a highly skilled Service Delivery Excellence Manager to join our Cloud Infrastructure Services practice. This exciting opportunity will enable you to leverage your expertise in service delivery management to drive business growth and excellence.The ideal candidate will possess a strong track record of delivering...
-
Managed Services Delivery Lead
2 weeks ago
Perth, Western Australia Atturra Full timeJob SummaryAtturra is seeking an experienced Service Delivery Manager to join our team, responsible for the successful engagement and delivery of Managed Services contract commitments.Key ResponsibilitiesContract Management: Ensure the delivery of Managed Services contracts in line with the company Service Delivery Management framework and within time,...
-
Project Delivery Specialist
2 weeks ago
Perth, Western Australia Ventia Full timeAbout the RoleWe have an exciting opportunity for a Project Delivery Specialist to join our Defence Base Services (DBS) team at Leeuwin Barracks, East Fremantle. The successful candidate will be responsible for managing multiple small, large, and complex projects, including project plans, scope definition, timelines, quality assurance, and financial...
-
Service Delivery Manager
4 weeks ago
Perth, Western Australia Carrier Full timeAbout the RoleThis is a critical position for Carrier, responsible for overseeing and managing all aspects of the service delivery process. The successful candidate will lead a team of service technicians and subcontractors, optimizing resources, ensuring financial performance meets targets, and driving EH&S initiatives.Key Responsibilities:Lead, manage, and...
-
Administrative Support Specialist
2 days ago
Perth, Western Australia Corrs Chambers Westgarth Full timeJob OverviewWe are seeking an experienced Administrative Support Specialist to join our Reception team at Corrs Chambers Westgarth, Australia's leading independent law firm. This role offers the opportunity to deliver exceptional client service experiences and be part of a dynamic team that values collaboration and respect.
-
Service Delivery Manager
4 weeks ago
Perth, Western Australia Carrier Full timeJob SummaryWe are seeking a highly skilled Service Manager to oversee and manage all aspects of our service delivery process in Perth. This role involves leading a team of service technicians and subcontractors, optimising resources, ensuring financial performance meets targets, and driving EH&S initiatives.Key Responsibilities:Lead, manage, and mentor a...
-
Senior IT Service Delivery Manager
2 days ago
Perth, Western Australia Green Light Full timeAbout the RoleGreen Light is seeking a highly skilled Senior IT Service Delivery Manager to join their Technology Client team in Perth. This is an excellent opportunity for a dedicated professional to oversee the end-to-end delivery of IT services and ensure they meet or exceed SLAs.Key ResponsibilitiesOversight of IT service delivery, ensuring alignment...
-
Chief Experience Delivery Manager
2 weeks ago
Perth, Western Australia VenuesWest Full timeCompany OverviewGESB is a WA State Public Sector Agency that provides superannuation schemes for current and former public sector employees. With over 85 years' experience, around 247,000 members and over $40 billion in funds under management, we are the largest super provider based in WA.This is an exciting time for GESB, and we are looking for the right...
-
Logistics Delivery Specialist
2 weeks ago
Perth, Western Australia On Track Recruitment Solutions Full timeJob OverviewWe are seeking an experienced Logistics Delivery Specialist to join our team in Balcatta (WA 6021). As a key member of our logistics team, you will play a vital role in ensuring the timely and safe delivery of goods to designated locations.Key ResponsibilitiesDelivery Operations: Safely transport goods to various destinations using company...
-
ITSM Process Specialist
3 weeks ago
Perth, Western Australia RAC of WA Full timeAbout the RoleWe are seeking an ITSM Process Specialist to join our team at RAC WA. As an ITSM Process Specialist, you will play a critical role in ensuring the delivery of high-quality IT services to our members.Key ResponsibilitiesProcess Management: Manage ITSM process interactions, ensuring seamless integration with other ITSM processes such as...
-
Route Delivery Specialists
3 days ago
Perth, Western Australia Workforce Extensions Full timeCompany OverviewWe are Workforce Extensions, a national hygiene business recognised for our exceptional service provision in Perth. Our mission is to deliver top-notch solutions to our clients, ensuring their washrooms remain clean and hygienic.Job SummaryWe have an exciting opportunity for experienced customer-facing delivery technicians to join our team as...
-
Client Experience Director
4 weeks ago
Perth, Western Australia Programmed Full timeKey ResponsibilitiesThe Client Experience Manager will oversee a dedicated team, collaborate across departments, and streamline processes to resolve client issues while maintaining a high standard of service excellence.Team ManagementProcess ImprovementClient CommunicationConflict ResolutionRequirementsThe ideal candidate will have a minimum of 3 years in...
-
Legal Delivery Specialist
1 month ago
Perth, Western Australia DLA Piper Full timeAbout the RoleWe are seeking a highly skilled Legal Delivery Specialist to join our team at DLA Piper. As a key member of our Legal Delivery Centre, you will play a critical role in delivering high-quality legal services to our clients.As a Legal Delivery Specialist, you will work collaboratively with our team to design and deliver routine or document-heavy...