Service Delivery Manager: Client Experience Specialist

2 weeks ago


Perth, Western Australia Atturra Full time

Unlock Your Potential in a Thriving Industry

Atturra, one of Australia's fastest-growing ASX-listed advisory and IT solutions companies, is seeking a seasoned Service Delivery Manager to join its Managed Services team.

This exciting opportunity offers a unique chance to drive business growth while delivering exceptional client experiences. As a key member of the team, you will be responsible for ensuring seamless contract delivery, building strong relationships with clients and internal stakeholders, and driving continuous improvement initiatives.

We're looking for an experienced professional with a proven track record in service delivery management, excellent communication and negotiation skills, and the ability to work autonomously in a fast-paced environment.

About the Role

This is a permanent full-time position based in Perth, WA, offering a competitive salary package including:

  • $90,000 - $110,000 per annum

Key Responsibilities

  • Ensure successful engagement and delivery of Managed Services contract commitments within time, budget, and performance objectives
  • Build strong relationships with clients and internal stakeholders to drive business growth and improve client satisfaction
  • Develop and implement continuous improvement initiatives to enhance service delivery and efficiency
  • Manage formal communications and escalate issues as necessary
  • Ensure all client data is protected and adhere to change control processes
  • Track and document environmental state, risks, and improvements
  • Create a channel of communications to ensure services over and above the base contract are understood and added to monthly reports
  • Monitor and manage ongoing development, administration, and maintenance of the Managed Service Framework

What You'll Need

  • ITIL Foundations certification (v4 preferable)
  • Practical experience in the delivery and execution of Managed Service Contracts
  • Experience with governance processes and the ITIL service delivery management framework
  • Excellent planning, reporting, and documentation skills

Why Join Atturra?

  • We're committed to addressing the digital skills gap and advocating for diversity and inclusion
  • We encourage applications from all individuals, regardless of background or experience
  • We offer a dynamic and supportive work environment with opportunities for career growth and development

How to Apply

Careers | Atturra
https://atturra.com/au-en/careers



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