Veterinary Client Support Specialist

5 days ago


Perth, Western Australia Provet Pty Ltd Full time

About Covetrus

We are a global animal health technology and services company dedicated to advancing the world of veterinary medicine. Our team is committed to delivering excellent customer service to our valued veterinary clients.

Job Summary

We are seeking a highly skilled Veterinary Client Support Specialist to join our Provet team. As a key member of our support team, you will be responsible for managing client queries, providing advice, troubleshooting, and call handling, as well as processing orders using your administration skills.

Responsibilities

  • Answering client calls to handle general product enquiries.
  • Ensuring all client requests and orders are completed in line with company procedures.
  • Managing and resolving client complaints to resolution or re-direct appropriately.
  • Accurately managing and maintaining client records within systems aligned to company procedures.
  • Demonstrating a sound knowledge of veterinary products to support clients with correct information on our range of services and products.
  • Administration, order processing, email correspondence, and data entry using a CRM.

About You

To be successful, you will have:

  • Animal Health, Veterinary Practice experience or Animal Health knowledge and training is highly desirable.
  • Excellent customer service skills and experience to deliver in a high service delivery model.
  • Solid administration, data entry and order processing experience.
  • Excellent communication, phone manner and written correspondence to clients.
  • Ability to prioritise, coordinate and complete follow up to client resolution.
  • Strong teamwork with a high work ethic and ability to collaborate with broader internal teams.
  • High level of attention to detail and commitment to doing things correctly.
  • Flexible and adaptable to change and working with new processes.

Why Work With Us

We offer a competitive salary of $55,000 - $65,000 per annum, plus additional benefits including generous discounts on our range of animal health food & enrichment products, access to Perkbox/Boost apps for discounts on everyday shopping & amazing health & wellbeing resources, additional leave benefits, flexible hybrid work options, free 24/7 access to our Employee Assistance Program, and more

What We Offer

  • Generous discounts on our range of animal health food & enrichment products.
  • Access to Perkbox/Boost apps for discounts on everyday shopping & amazing health & wellbeing resources.
  • Additional leave benefits – annual birthday leave, paid parental leave, & the option to purchase additional leave.
  • Flexible hybrid work options & dog-friendly offices (select roles and locations).
  • Free 24/7 access to our Employee Assistance Program.
  • Reward & recognition through our bi-annual Values Awards and our Service Anniversary Awards.
  • Professional development through our Leadership Development & Emerging Leadership courses.
  • Access to annual flu vaccinations.
  • Annual volunteer days.


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