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Client Experience Team Lead

1 month ago

Perth, Western Australia Programmed Full time
Job Description

We are seeking a Client Experience Team Lead to spearhead the client journey in our residential building projects. This position is pivotal in ensuring exceptional client satisfaction from initial contact through project completion.

The successful candidate will oversee a dedicated team, collaborate across departments, and streamline processes to resolve client issues while maintaining a high standard of service excellence.

Key Responsibilities:
  • Team Leadership: Leading and managing the Client Experience team, ensuring efficient resource allocation and performance optimization.
  • Process Improvement: Developing and implementing strategies for process enhancement and innovation to elevate client satisfaction.
  • Cross-Departmental Collaboration: Collaborating with adjacent departmental managers to ensure seamless communication and transitions throughout the building process.
  • Issue Resolution: Acting as the escalation point for complex client issues, guiding the team in conflict resolution and expectation management.
  • Performance Reporting: Providing regular performance reports and preparing business cases for process enhancements and resource allocation.
Requirements:
  • A minimum of 3 years in client experience, customer service, or operations management, preferably within the residential construction industry.
  • Proven leadership skills with experience in managing and developing diverse teams.
  • Strong analytical abilities to identify opportunities for process optimization and implement effective solutions.
  • Excellent communication and interpersonal skills to foster collaboration across various departments.
  • Proficiency in project management and the ability to juggle multiple priorities in a fast-paced environment.
About the Role

This position offers an estimated salary of AU$90,000 per annum, commensurate with experience, in addition to benefits and career growth opportunities.

Persolkelly values its employees' well-being and encourages work-life balance. As a leading recruitment agency, we empower our staff to reach their full potential and provide exceptional services to our clients.