Claims Team Leader

4 weeks ago


Melbourne, Victoria, Australia Fuse Recruitment Full time

Claims Team Leader Opportunity

Fuse Recruitment is seeking an experienced Claims Team Leader to join their growing insurance underwriting company. This role requires a customer-centric and people-focused leader to manage a high-performing claims team, motivating them to exceed outstanding metrics and deliver results.

Key Responsibilities:

  • Lead and inspire a high-performing claims team, setting clear performance goals and ensuring workloads are well-balanced
  • Manage the day-to-day operations of the claims team, ensuring all internal policies, procedures, and external legislative requirements are met consistently
  • Provide guidance on customer queries, escalated complaints, and claims processes, maintaining high service standards
  • Track team and individual performance through detailed reports, identifying trends and areas for improvement

Requirements:

  • Minimum of 2 years of experience in claims environments, specifically with motor products
  • Proven history of leading high-performance teams with a focus on people development
  • Strong communication skills with a proactive, highly motivated attitude
  • Ability to excel in a challenging, fast-paced, and constantly evolving environment

About Fuse Recruitment:

Fuse Recruitment specialises in recruitment for the insurance industry, actively sourcing for a broad range of established clients. If you are a broking, underwriting or claims professional looking for your next opportunity, we'd love to hear from you.


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