Claims Operations Team Lead

3 weeks ago


Melbourne, Victoria, Australia AU002 Marsh Pty Ltd_AU Full time

Description:

Marsh is seeking a seasoned claims professional to lead the Claims Operations Faith & Education Team in a management role.

Key Responsibilities:

  • Manage the Claims Operations Faith & Education Team, reporting to the Australian Claims Operations RM Leader.
  • Own the FNOL claims process and end-to-end claims management for Advocacy referred claims.
  • Manage a Claims Team of both Faith & Education and RM staff.
  • Serve as primary point of contact for team members on technical issues.
  • Manage workload, priorities, and performance of the team.
  • Train and develop new starters in the team.
  • Drive high performance by aligning individual goals to Unit and Company objectives.
  • Build team capabilities and succession planning through coaching, mentoring, and training.
  • Identify opportunities for efficiency improvements and coordinate implementation.
  • Meet service levels set out in Client Service Agreements and Claims Handling Guidelines.
  • Respond to client queries and attend meetings.
  • Prepare routine and ad-hoc reports, including claims trends analysis.
  • Prepare quarterly and/or annual claims reviews.
  • Manage moderate to high complexity claims according to Company processes and client agreements.
  • Liaise with clients, insurers, claimants, and external providers.
  • Drive contract negotiation process for existing and new clients.
  • Support new and expanded business endeavours through provision of claims review data.

Requirements:

  • 2+ years' experience managing direct reports.
  • Expertise in managing Industrial Special Risks and Liability claims.
  • Experience managing major and international clients' claims.
  • Tier 1 ANZIIF qualification or strong background in claims management.
  • Strong technical knowledge and claims analysis.
  • Ability to maintain relationships with clients and insurers.
  • Good negotiation and persuasion skills.
  • Mature outlook and strength of character to discuss complex issues.
  • Strong written and verbal communication skills.


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