Claims Team Lead

4 weeks ago


Melbourne, Victoria, Australia Tal Services Limited Full time

At Tal Services Limited, we are seeking a highly skilled Claims Team Lead to join our team. This is a 12-month fixed term opportunity that will lead a team of Claims Consultants and Service Officers to deliver exceptional claims handling and a seamless service experience, in line with our claims philosophy, procedures, and risk management framework.

The successful candidate will be responsible for fostering a culture of continuous improvement, driving localised process enhancements and embedding best practices in claims handling. They will also support department and company-wide projects as required, stay up to date with life insurance guidelines, industry changes, and our policies to ensure claims handling reflects best practice.

The ideal candidate will have at least 2 years' experience in a similar team manager role within Financial Services/Insurance Industry or 5 years' experience in a Claims Consultant (or similar) role. They will possess strong knowledge of Insurance, preferably with Life Insurance experience, and demonstrated experience in operational management. Excellent communication and presentation skills are also essential.

We value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture. We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.


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