Senior Claims Team Leader

3 weeks ago


Melbourne, Victoria, Australia Gallagher Full time
About the Role

In this position, you will be responsible for the day-to-day management of our claims team within GB's Workers Compensation leadership group.

As a Team Manager, you will oversee a team of claims management staff, focusing on Front-End or Early Intervention Workers compensation claims.

You will play a crucial role in ensuring your team is well-supported, achieving excellent customer service and claims management standards.

We offer collaborative leadership training and fantastic leadership programs to grow your leadership skillset.

Your responsibilities will include:

  • Managing your team's daily workflow to achieve effective output and maintain client service standards
  • Providing effective leadership, coaching, and feedback to staff on technical, business, and performance-related issues
  • Working with your Branch Manager to identify staff skills and knowledge gaps and assist with up-skilling your team
  • Mentoring and coaching team members, encouraging creativity, innovation, and continuous improvement
  • Identifying areas for improvement in our Claims service provision and implementing strategies to meet business and WorkSafe requirements

With your experience in a People Manager role, outstanding leadership skills, and knowledge of the Insurance Industry, you will thrive in this challenging and rewarding role.

About you

  • Experience in a People Manager role with outstanding leadership skills
  • Knowledge of the Insurance Industry and Workers Compensation Insurance
  • Interpersonal skills with all levels of staff and external parties
  • Time management, workflow management, and conflict resolution skills

At GB, we offer attractive remuneration packaging, flexible work arrangements, and a range of employee benefits, including paid parental leave and corporate health insurance discounts.

We are dedicated to our employees' wellbeing, offering a peer support program, wellness programs, and access to the Gallagher Rewards Program.

This role is an exciting opportunity to grow your leadership expertise and contribute to the success of our Claims team.


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