Claims Associate

6 days ago


Melbourne, Victoria, Australia Adidas Full time

Job Summary

The Claims Associate will play a vital role in supporting the Claims Team Leader and collaborating with internal and external customers to ensure efficient Claims and Returns operations for adidas Pacific.

Key Responsibilities:

Claims Analysis: Assess claims to determine liability, minimizing exposure for the company by making informed approval or rejection decisions.

Resolution & Efficiency: Manage and resolve all claims promptly, maintaining clear and organized documentation.

Process Improvement: Contribute to refining Claims and Returns processes across multiple platforms, driving improvements in efficiency and accuracy.

Relationship Building: Educate and influence customers and internal departments through effective verbal and written communication to enhance Claims and Returns processes.

KPIs:

Faulty Goods: Assess faulty goods claims over the phone with immediate resolutions.

Daily Processing: Complete daily credits/debits and price adjustments.

Timely Responses: Reply to online consumer inquiries and wholesale freight/transport questions within 24 hours.

Freight Management: Generate daily freight/transport manifests to streamline returns.

Requirements:

Background in Sales Support, Claims, Customer Service, or Retail.

Experience with SAP.


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