Claims Associate
2 weeks ago
Job Summary
The Claims Associate will play a vital role in supporting the Claims Team Leader and collaborating with internal and external customers to ensure efficient Claims and Returns operations for adidas Pacific.
Key Responsibilities:
Claims Analysis: Assess claims to determine liability, minimizing exposure for the company by making informed approval or rejection decisions.
Resolution & Efficiency: Manage and resolve all claims promptly, maintaining clear and organized documentation.
Process Improvement: Contribute to refining Claims and Returns processes across multiple platforms, driving improvements in efficiency and accuracy.
Relationship Building: Educate and influence customers and internal departments through effective verbal and written communication to enhance Claims and Returns processes.
KPIs:
Faulty Goods: Assess faulty goods claims over the phone with immediate resolutions.
Daily Processing: Complete daily credits/debits and price adjustments.
Timely Responses: Reply to online consumer inquiries and wholesale freight/transport questions within 24 hours.
Freight Management: Generate daily freight/transport manifests to streamline returns.
Requirements:
Background in Sales Support, Claims, Customer Service, or Retail.
Experience with SAP.
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