Claims and Operations Manager

3 weeks ago


Melbourne, Victoria, Australia Fuse Recruitment Full time
Claims Team Leader Job Description

About the Role: We are seeking a highly skilled Claims Team Leader to join our growing Claims team.

Key Responsibilities:

  • Lead and inspire a high-performing claims team, motivating them to exceed outstanding metrics and deliver results.
  • Manage the day-to-day operations of the claims team, setting clear performance goals and ensuring workloads are well-balanced.
  • Ensure all internal policies, procedures, and external legislative requirements are met consistently.
  • Provide guidance on customer queries, escalated complaints, and claims processes, maintaining high service standards.
  • Track team and individual performance through detailed reports, identifying trends and areas for improvement.

Requirements:

  • Minimum of 2 years of experience in claims environments, specifically with motor products.
  • Proven history of leading high-performance teams with a focus on people development.
  • Strong communication skills with a proactive, highly motivated attitude.
  • Ability to excel in a challenging, fast-paced, and constantly evolving environment.
  • Extensive general insurance background with a deep understanding of insurance products and compliance.

Working with Fuse Recruitment: At Fuse, we specialise in recruitment for the insurance industry. We actively source for a broad range of established clients, including broking, underwriting, and claims professionals. If you are looking for your next opportunity, we'd love to hear from you.



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