Claims and Operations Manager
3 weeks ago
About the Role: We are seeking a highly skilled Claims Team Leader to join our growing Claims team.
Key Responsibilities:
- Lead and inspire a high-performing claims team, motivating them to exceed outstanding metrics and deliver results.
- Manage the day-to-day operations of the claims team, setting clear performance goals and ensuring workloads are well-balanced.
- Ensure all internal policies, procedures, and external legislative requirements are met consistently.
- Provide guidance on customer queries, escalated complaints, and claims processes, maintaining high service standards.
- Track team and individual performance through detailed reports, identifying trends and areas for improvement.
Requirements:
- Minimum of 2 years of experience in claims environments, specifically with motor products.
- Proven history of leading high-performance teams with a focus on people development.
- Strong communication skills with a proactive, highly motivated attitude.
- Ability to excel in a challenging, fast-paced, and constantly evolving environment.
- Extensive general insurance background with a deep understanding of insurance products and compliance.
Working with Fuse Recruitment: At Fuse, we specialise in recruitment for the insurance industry. We actively source for a broad range of established clients, including broking, underwriting, and claims professionals. If you are looking for your next opportunity, we'd love to hear from you.
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