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Customer Service Representative
2 months ago
Healthcare Professionals Group is seeking a skilled Customer Service Representative to join their dynamic team. As a key member of the customer service team, you will be responsible for providing exceptional customer service to patients and stakeholders. Your excellent communication skills and attention to detail will ensure that patients have access to homecare equipment and receive timely support. You will work closely with the order processing team and technical support team to resolve any issues and ensure successful patient outcomes. Key responsibilities include acknowledging patients' orders via email and phone, building rapport with patients and stakeholders, processing credits and returns, and reporting on fulfilment and stock availability for customers and commercial teams. If you have a passion for delivering exceptional customer service and are committed to patient satisfaction, we encourage you to apply. Please contact Kelly-Ann Pedersen, Recruitment Consultant, for a confidential discussion.
