Customer Service Representative

2 months ago

City of Parramatta Council, Australia Charterhouse Recruitment (Australia) Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team on a temporary basis. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Handle a high volume of customer inquiries and requests for information
  • Provide accurate and timely responses to customer queries
  • Maintain customer satisfaction and resolve issues in a professional and courteous manner
  • Stay up-to-date on company policies and procedures to ensure accurate responses
  • Handle customer data and information with confidentiality and discretion
  • Maintain accurate records and databases
Requirements
  • Minimum of 2 years experience in a call centre or customer service role
  • Excellent interpersonal and communication skills
  • Intermediate experience in Excel and spreadsheet tasks
  • High level of professionalism and strong problem-solving abilities
  • Demonstrated experience responding to customer inquiries and resolving issues
  • Advanced computer literacy skills
About Us

Charterhouse Recruitment (Australia) is a leading recruitment agency specializing in temporary and permanent staffing solutions. We are committed to providing exceptional service and support to our clients and candidates.

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