Customer Service Representative

4 weeks ago


Parramatta, New South Wales, Australia Fuse Recruitment Full time
Customer Service Representative

Fuse Recruitment is seeking a highly skilled Customer Service Representative to join our client's team in Erskine Park. As a key member of the sales team, you will be responsible for delivering exceptional customer service and building strong relationships with clients.

Key Responsibilities:

  • Provide outstanding customer service via phone and email
  • Build and maintain long-term relationships with customers
  • Manage customer accounts and follow up on their needs
  • Update customers on status of their deliveries and stock availability
  • Utilize Microsoft Office and CRM systems to manage communications and customer data

Requirements:

  • Excellent communication skills, both written and verbal
  • Computer skills, with prior knowledge of Microsoft Office and PRONTO desirable
  • Strong organisation skills, with ability to multi-task and remain calm under pressure
  • 3+ years previous experience in a similar role
  • Previous customer relationship and phone based sales experience

About the Company:

Fuse Recruitment is a specialist recruitment agency, providing a range of services to the manufacturing industry. Our client is a national leader in their field, with a strong reputation for delivering high-quality products and services.



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