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Customer Service Specialist
2 months ago
Kerry Group plc is a leading global taste and nutrition company that partners with customers to create healthier, tastier, and more sustainable products for the food, beverage, and pharmaceutical industries.
Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry Group plc offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.
About the RoleThe Customer Service Specialist will be responsible for day-to-day service management of allocated key accounts for the Kerry Group plc Australian business. You will be required to perform at a high level by demonstrating excellent service performance, time management skills, and being proactive to customer requirements both internally and externally.
Display a professional image of the company and provide a comprehensive service in a high-performance, customer-focused environment.
Key Responsibilities- Maintain professional, timely, and effective communication with all parties externally and internally.
- Develop and maintain excellent relationships with key customer accounts.
- Responsible for all aspects of your allocated customer's service requirements, including order management, accounts receivable disputes, master data maintenance, and the complaint process.
- Work closely with our Supply Chain Team and the Commercial Team to achieve the desired outcome for our valuable customers.
- Ensure service issues do not arise by clarifying customer requests and managing expectations – determine the cause of any issue, seeking solutions, and escalating appropriately to the Customer Care Manager.
- Generate and review customer open order reports to ensure order discrepancies are identified and addressed to ensure on-time-in-full (OTIF) delivery performance goals are consistently met.
- Proactively communicate with your allocated customer base throughout the order cycle as required.
- Follow through the entire ordering cycle from order receipts to delivery, liaising with Production, Supply Chain, and Finance teams at the appropriate steps.
- Other ad-hoc duties assigned as and when required.
- Experience in a customer service environment.
- Exposure to SAP and/or Salesforce is preferred.
- Proficient in Microsoft Office.
- Good command of verbal and written English.
- Excellent communication and interpersonal skills.
- Solutions-oriented – must have good problem-solving skills.
- Team player who demonstrates customer focus.
- Ability to use initiative and strong organizational skills.
- Ability to work in a fast-paced environment.
- Follow through from start to finish.
