Technical Product Specialist

3 weeks ago

Dandenong, Victoria, Australia Danfoss Full time

Job Responsibilities

At Danfoss, we are seeking a skilled Technical Product Specialist to provide technical product advice and post-sales support to internal and external customers. The ideal candidate will have a strong understanding of product application in cooling systems and excellent communication and negotiation skills.

  • Provide technical product advice and post-sales support to internal and external customers.
  • Assist and support sales with execution of sales plans including preparation and definition of product specifications, project management, selection and cross reference of components, provision of data sheets, instructions, and quotations.
  • Work closely with sales leaders of the selling organizations OEM (cooling and heating), Commercial Buildings (Heating) and Electronic Controls and Services (data and controls for refrigeration retailers).
  • Assist with managing of sales pipelines through Sales Force.
  • Provide technical support as well as backup to customers on commissioning support (including creating and maintaining customer drawings and specifications), product queries and technical issues and processing of service/warranty claims.
  • Conduct product training for internal/external sales, customers, wholesalers, sales partners and service partners.
  • Provide engineering advice to consultants, mechanical contractors, system integrators and refrigeration retailer.
  • Work with marketing to create necessary tools and literature for Pacific market, including development and implementation of product bulletins, announcements and case study material for wholesale, OEMs. System integrators and refrigeration retailers.
  • Communicate and coordinate activities with factory or suppliers outstanding issues, requirements, or product launches.
  • Carry out activities in accordance with Danfoss quality procedures.
  • Liaise and maintain effective networks with Danfoss product specialists in the APR region and Globally.
  • Understand and analyse competitor information and liaise with required internal stakeholders both locally and overseas.
  • Be available to attend meetings, conferences & technical presentations to customers local & overseas.

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of colour are more likely to apply only when they meet all the requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills.

  • Bachelor /Diploma of engineering or Refrigeration trade qualifications.
  • 5+ years of relevant industry experience.
  • High-level knowledge of product application in cooling systems, including testing; measurement equipment; electrical and mechanical codes, refrigeration/mechanical componentry, and principles.
  • Experience in Microsoft Office Suite (Word, Excel, , SAP and other database systems.
  • Excellent analysis and problem-solving skills
  • Fluency in English with strong communication and negotiation skills.
  • Australian citizen or permanent resident.
  • Ability to work with international teams in a global matrix organization.
  • Cooperative and excellent interpersonal skills.

Employee Benefits

We are excited to offer you the following benefits with your employment:

  • Salary Package including Performance Based Incentive
  • Employer Paid Parental Leave and Paternity Leave
  • Health and Wellbeing Initiatives
  • Access to Employee Assistance Program
  • Opportunity to join Employee Resource Groups
  • Employee Referral Program

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