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Customer Service Specialist
2 months ago
At Grupo Mantra, we are inspired by the vibrant culture and art of our surroundings, offering guests a unique and memorable experience.
We are currently seeking a dedicated and enthusiastic Guest Experience Agent to enhance our Front Office Team.
Key Responsibilities:
- Provide exceptional service throughout the guest journey, from arrival to departure and beyond.
- Manage a diverse range of front office responsibilities, ensuring that each day presents new challenges, from promoting hotel amenities to handling reservations and maintaining guest profiles.
- Share your extensive knowledge of local attractions and amenities with guests and visitors.
Ideal Candidate:
- Excellent communication skills that reflect professionalism and warmth.
- A passionate individual who appreciates the finer aspects of hospitality.
- Previous experience in a similar position is preferred.
- A vibrant personality with a positive outlook that enhances the guest experience.
- A strong commitment to customer service, ensuring that every guest leaves with a smile.
