Banking Consultant

1 month ago


Sunshine, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time
About the Role

We are seeking a highly skilled Banking Consultant to join our team in Australia. As a Banking Consultant, you will be responsible for providing exceptional customer service and meeting the end-to-end banking needs of our customers.

Key Responsibilities
  • Provide seamless branch experiences for customers by meeting their banking needs across transaction activities, needs-based conversations, and digital solutions.
  • Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
  • Actively participate in and support bank programs and initiatives.
  • Take responsibility to 'know your customer' from a risk perspective, and ensure compliance with ANZ and branch policies and procedures.
Requirements

To be successful in this role, you will ideally bring:

  • Exceptional customer focus - retail experience is an advantage.
  • Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
  • Ability to multi-task and highly adaptable to change and ambiguity.
  • Willingness to work in a collaborative team environment.
  • Sound understanding of compliance.
  • Excellent communication and interpersonal skills.
What We Offer

At ANZ, we offer a range of benefits and opportunities for growth and development. We are committed to building a workplace that reflects the diversity of the communities we serve, and we welcome applications from everyone. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.


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