Financial Services Specialist

4 weeks ago


Sunshine, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

About the Role

As a Banking Consultant, you will be responsible for providing our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions.

You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience.

Key responsibilities include:

  • Providing exceptional customer service and support
  • Meeting customer needs and resolving issues in a timely and professional manner
  • Acting as a role model and peer coach to deliver the best possible customer experience
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value
  • Actively participate in and support bank programs and initiatives
  • Take responsibility to 'know your customer' from a risk perspective
  • Ensure compliance with ANZ and branch policies and procedures

What will you bring?

To succeed in this role, you will ideally bring:

  • Exceptional customer focus and retail experience
  • Experience in being a user and promoter of technology
  • Ability to multi-task and highly adaptable to change and ambiguity
  • Willingness to work in a collaborative team environment
  • Sound understanding of compliance
  • Excellent communication and interpersonal skills

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.



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