Banking Consultant

3 weeks ago


Sunshine, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

About the Role

As a Banking Consultant at ANZ, you will play a key role in providing a seamless branch experience for our customers. This involves meeting each customer's end-to-end banking needs, across transaction activities, needs-based conversations, and educating them on digital solutions.

Key Responsibilities:

  • Provide customers with a personalized and seamless branch experience
  • Meet each customer's end-to-end banking needs
  • Act as a role model and peer coach to deliver the best possible customer experience
  • Contribute to a significant uplift in customer engagement and advocacy
  • Ensure compliance with ANZ and branch policies and procedures

Requirements:

  • Exceptional customer focus - retail experience is an advantage
  • Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage
  • Ability to multi-task and highly adaptable to change and ambiguity
  • Willingness to work in a collaborative team environment
  • Sound understanding of compliance
  • Excellent communication and interpersonal skills

About ANZ

At ANZ, we're shaping a world where people and communities thrive. We're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.



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