Customer Advisor

4 months ago

Sunshine Coast, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Part time
**Region**: QLD- Brisbane North & Sunshine Coast
- We care about each other.
- We are empowered to make a positive difference in for customers and communities
- Make a genuine difference through the work you do

**The role**:
As a Customer Advisor, you will be an important pillar in the community of **Gympie** Supporting our **Gympie **retail branch, you will be the face of NAB and first point of contact for our customers. In this role you will become the jack of all trades Whether it’s to open an account or credit card, referring locals to a home lender or even investigating potential scams and fraud, every action you take will lead to a positive one as you drive and protect our customer outcomes.

You will become part of their financial journey from start to finish as you develop and grow into a banking professional, the **Customer Advisor** role is 6-month contract the perfect opportunity to kick start your career. To learn more about this **CHALLENGING** yet **EXCITING** role, please continue reading below

**The hours**:
**Monday 9:00am - 4:15pm**
**Tuesday 9:00am - 4:15pm**
**Wednesday 9:00am - 4:15pm**
**Thursday 9:00am - 4:15pm**
**Friday 9:00am - 5:15pm**

**What will your day look like?**
- Identifying customer needs by finding NAB’s most suitable products and services that best matches their needs and ensuring they receive a seamless, consistent and customised customer service experience every step of the way.
- Assisting our customers with account opening, unsecured Lending and banking transactions and being responsible for ensuring all customer details are accurate and up-to-date
- Driving changes for our customers to help make their banking simple, easy and secure by demonstrating our Smarter Banking options (self-service and digital)
- Undertaking ongoing training and development to enhance your career development

**What you will bring**:

- A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile.
- An ability to work collaboratively as a team and resilience, self-motivation and energy to create our signature customer experience.
- A keen eye for detail that ensures transactions are completed efficiently and accurately
- An appreciation for inclusion and the diversity of our customers
- A willingness to learn and adapt in a complex and challenging environment

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB**

If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

Please note unsolicited CVs from agencies will not be accepted.

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