Technical Support Specialist

1 week ago

Perth, Western Australia beBeeHelpdesk Full time $62,000 - $79,000

Are you passionate about delivering exceptional technical support to ensure the smooth operation of therapy sessions?

We are seeking a skilled Helpdesk Level 2 professional to join our team in providing timely and effective support, minimizing disruptions.

Key Responsibilities:
  • Troubleshoot basic technical problems reported by users.
  • Receive, log, and manage support tickets in an enterprise ticketing system.
  • Support and mentor level 1 helpdesk peers.
  • Communicate with users to gather information about their technical issues, provide updates on the status of their tickets, and offer guidance on resolving common problems.

In this role, you will play a vital part in ensuring that our therapists can help people of all ages achieve greater independence and wellbeing. Your strong understanding of the Windows operating system and Microsoft Office Suite will be invaluable in troubleshooting and resolving technical issues.

To succeed in this position, you will need to have previous helpdesk experience, preferably in an enterprise environment. IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) are highly regarded. Additionally, your ability to communicate clearly and work collaboratively in a team environment is essential.

Career Growth Opportunities:
  • Opportunities to grow into other roles within a national enterprise IT team.
  • Career growth and progression options across multiple business lines.

If you are a detail-oriented individual with excellent problem-solving skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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