Customer Support Specialist
7 days ago
About the Role
We are seeking a highly skilled and customer-focused Technical Service Representative to join our team at Veracross. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities
- Provide technical support to clients via phone, email, and chat, resolving issues and answering questions in a timely and professional manner.
- Manage and prioritize multiple customer cases, ensuring prompt and accurate responses.
- Analyze customer requests, identifying and resolving technical problems and providing guidance on our Support Hub and Digistorm University resources.
- Collaborate with internal teams to escalate issues and improve support documentation.
- Identify and log system bugs for our product team.
Requirements
- Bachelor's Degree or equivalent experience in customer service or technical support.
- 0-2 years of experience in customer support, preferably in the software industry with SaaS experience.
- Excellent written and verbal communication skills, with the ability to communicate technical details to clients with varying technical abilities.
- Strong organizational and time management skills, with the ability to work autonomously and meet deadlines.
- Passionate about learning new software and committed to continuous learning and development.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- A hybrid work arrangement, with flexible options to work from home.
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