Customer Support Specialist

7 days ago


Gold Coast, Queensland, Australia Veracross Full time

About the Role

We are seeking a highly skilled and customer-focused Technical Service Representative to join our team at Veracross. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities

  • Provide technical support to clients via phone, email, and chat, resolving issues and answering questions in a timely and professional manner.
  • Manage and prioritize multiple customer cases, ensuring prompt and accurate responses.
  • Analyze customer requests, identifying and resolving technical problems and providing guidance on our Support Hub and Digistorm University resources.
  • Collaborate with internal teams to escalate issues and improve support documentation.
  • Identify and log system bugs for our product team.

Requirements

  • Bachelor's Degree or equivalent experience in customer service or technical support.
  • 0-2 years of experience in customer support, preferably in the software industry with SaaS experience.
  • Excellent written and verbal communication skills, with the ability to communicate technical details to clients with varying technical abilities.
  • Strong organizational and time management skills, with the ability to work autonomously and meet deadlines.
  • Passionate about learning new software and committed to continuous learning and development.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A hybrid work arrangement, with flexible options to work from home.


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