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Customer Support Specialist

2 months ago

Gold Coast, Queensland, Australia people2people Full time
About the Role

We are seeking a skilled Customer Technical Support professional to join our team on a temporary basis. This 4-5 week commitment offers a unique opportunity to contribute to a forward-thinking tech company known for its exceptional customer experience and national reach.

Key Responsibilities
  • Manage incoming ticket requests and troubleshoot issues in third-party operations platforms
  • Provide technical support for the creation of automated forms and manage integrations between third-party platforms
  • Assist various teams with data preparation for reports and offer technical support for ad-hoc projects
  • Collaborate with the development team to execute marketing campaigns
Requirements
  • Strong problem-solving and analytical skills
  • Experience working with third-party platforms and proficiency in Zendesk, GoToConnect, Mailchimp, Zapier, and EmailOctopus
  • Tech-savvy with the ability to troubleshoot technical issues and proactive with a quick grasp of system processes
  • Flexible and adaptable with a Monday to Friday schedule, 7am – 4pm (flexible start times offered)
What We Offer
  • A diverse and engaging role in a collaborative and supportive team environment
  • A central Gold Coast location with an immediate start available
  • A competitive hourly rate and a chance to make a significant impact in a fast-paced environment