Customer Banking Specialist Relief

4 days ago


Joondalup, Australia CommBank Full time

We are seeking a skilled Banking Support Specialist to join our team at CommBank. In this role, you will provide relieving support to our branches, working across a cluster of locations and traveling as required.

Key Responsibilities:

  • Deliver exceptional customer service, providing in-depth conversations with customers about their banking needs, including home loans, business banking, and financial advice.
  • Support customers with enquiries, cash handling, transactional services, and account maintenance, as well as process applications for credit products.
  • Conduct Financial Health Checks to assess customers' financial needs and identify areas for improvement.
  • Provide education and demonstrations of our in-branch technology and digital banking options to customers.
  • Problem-solve and provide effective solutions, championing our risk-adverse culture and processes.

Requirements:

  • Proven experience delivering exceptional customer service in a financial services, retail, or hospitality environment.
  • Excellent communication skills and the ability to articulate financial terms in a clear and concise manner.
  • The ability to ask the right questions, find solutions, and act with integrity, always putting the customer at the forefront.
  • A genuine interest in building a career with CommBank and improving the financial well-being of our customers.


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