Customer Care Operator

4 months ago


Joondalup, Australia Healius Full time

About the role

We are seeking an individual who is highly motivated to become part of a passionate and engaged team. Your key responsibilities will include, but not be limited to, the following:

Communication with medical staff, both onsite and off-site  Answering enquiries, coordinating courier and medical centre collections, pathology results assistance  General administration duties  Maintain customer confidentiality Liaise with laboratory staff 

About you 

To be considered for this position, you will need to have a great blend of skills, including:

Sound typing/data entry skills (approximately 50 wpm with 98% accuracy)  Previous experience or knowledge of medical terminology is preferred Excellent verbal and written communication skills, including the ability to liaise with individuals at all levels of an organisation  A willingness to adhere to departmental and organisational policies and procedures  Must be a cohesive and contributing member of the team and display positive attitudes towards achieving outcomes  Strong time management, interpersonal and organisational skills  Excellent telephone manner  Strong customer focus and general office skills Sound knowledge of Microsoft Office Suite 

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Benefits and Wellbeing

As part of working for Healius, you will have access to a range of benefits including:

A marketplace of exclusive discounts and vouchers from leading Australian and online retailers. Corporate health insurance discounts, banking benefits and novated leasing consultations. An e-learning platform with access to a library of courses and learning paths. An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches. Fitness Passport – access fitness centres across Australia at a subsidised rate Career growth opportunities across the Healius network Being a part of a large ASX-listed organization focused on delivering positive outcomes to all Australians
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