Customer Service Specialist
1 week ago
About RAC WA
RAC Auto Services stands as one of the premier automotive service providers in Western Australia, boasting a network of over 10 centers throughout the metropolitan area. Joining our esteemed organization means you will benefit from guaranteed working hours, promoting a healthy work-life balance, along with the opportunity to earn additional income by meeting achievable monthly targets.
What We Offer:
- Work schedule: Monday to Friday with 38 hours per week and optional Saturday shifts with penalty rates.
- Competitive annual salary complemented by Superannuation, a Bonus Incentive Scheme, and additional benefits including a uniform.
- Exclusive discounts on home, contents, and car insurance, along with member benefits and complimentary roadside assistance.
- Opportunities for career advancement and professional development.
- Engagement in an active social club with access to numerous member-only discounts.
Your Responsibilities:
The successful applicant will play a crucial role in enhancing the member experience throughout the vehicle servicing process, which includes:
- Welcoming members and verifying vehicle details, such as make, model, and service or repair requirements.
- Providing clear estimates for repair and maintenance services, articulating the work to be performed, and suggesting relevant additional services.
- Collaborating with technicians to ensure repairs and maintenance are completed promptly.
- Keeping members informed with regular updates regarding their vehicle's status.
- Addressing member inquiries and complaints in a courteous and efficient manner.
- Preparing and finalizing repair orders.
- Contributing to team sales targets and enhancing conversion rates.
- Understanding financial objectives related to revenue and profit.
- Offering administrative support for site and mobile services, including:
- Data entry and record maintenance.
- Invoicing and processing payments.
- Managing part returns and ensuring accurate part number allocation on repair orders.
Qualifications We Seek:
This position is ideal for a driven individual with a strong focus on customer service, including:
- Exceptional skills in professional customer relationship management, including problem-solving and conflict resolution.
- Desirable technical knowledge related to automotive repairs and servicing.
- Proficient administrative and clerical abilities.
- High-level verbal and written communication skills.
- Strong teamwork capabilities and the ability to foster positive workplace relationships.
- Willingness to travel and work across various centers as needed.
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