Customer Service Specialist

1 week ago


Joondalup, Australia RAC WA Full time

About RAC WA

RAC Auto Services stands as one of the premier automotive service providers in Western Australia, boasting a network of over 10 centers throughout the metropolitan area. Joining our esteemed organization means you will benefit from guaranteed working hours, promoting a healthy work-life balance, along with the opportunity to earn additional income by meeting achievable monthly targets.

What We Offer:

  • Work schedule: Monday to Friday with 38 hours per week and optional Saturday shifts with penalty rates.
  • Competitive annual salary complemented by Superannuation, a Bonus Incentive Scheme, and additional benefits including a uniform.
  • Exclusive discounts on home, contents, and car insurance, along with member benefits and complimentary roadside assistance.
  • Opportunities for career advancement and professional development.
  • Engagement in an active social club with access to numerous member-only discounts.

Your Responsibilities:

The successful applicant will play a crucial role in enhancing the member experience throughout the vehicle servicing process, which includes:

  • Welcoming members and verifying vehicle details, such as make, model, and service or repair requirements.
  • Providing clear estimates for repair and maintenance services, articulating the work to be performed, and suggesting relevant additional services.
  • Collaborating with technicians to ensure repairs and maintenance are completed promptly.
  • Keeping members informed with regular updates regarding their vehicle's status.
  • Addressing member inquiries and complaints in a courteous and efficient manner.
  • Preparing and finalizing repair orders.
  • Contributing to team sales targets and enhancing conversion rates.
  • Understanding financial objectives related to revenue and profit.
  • Offering administrative support for site and mobile services, including:
    • Data entry and record maintenance.
    • Invoicing and processing payments.
    • Managing part returns and ensuring accurate part number allocation on repair orders.

Qualifications We Seek:

This position is ideal for a driven individual with a strong focus on customer service, including:

  • Exceptional skills in professional customer relationship management, including problem-solving and conflict resolution.
  • Desirable technical knowledge related to automotive repairs and servicing.
  • Proficient administrative and clerical abilities.
  • High-level verbal and written communication skills.
  • Strong teamwork capabilities and the ability to foster positive workplace relationships.
  • Willingness to travel and work across various centers as needed.

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