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Guest Experience Specialist

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Melbourne, Victoria, Australia beBeeService Full time $45,000 - $65,000
Job Overview

We are seeking a skilled and enthusiastic Guest Service Officer to join our team. This role is ideal for someone who is passionate about providing exceptional customer service and creating memorable experiences for our guests.


This is an exciting opportunity to work in a fast-paced environment, where no two days are the same. As a Guest Service Officer, you will be responsible for ensuring a seamless and efficient operation of the Front Office on a day-to-day basis.


You will be the face of our check-in and check-out experience, handling guest queries with ease and professionalism. Your excellent communication and interpersonal skills will enable you to build strong relationships with our guests and colleagues alike.


In addition to your core responsibilities, you will have the opportunity to develop your skills and knowledge through training and mentorship programs. Our commitment to employee development ensures that you will be equipped with the tools and expertise needed to succeed in your role.


We are looking for someone who is flexible, adaptable, and able to work effectively in a dynamic team environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.


Key Responsibilities:

  • Ensure a seamless and efficient operation of the Front Office on a day-to-day basis
  • Handle guest queries with ease and professionalism
  • Prepare arrival and departure reservations in our hotel PMS
  • Process payments for guest departure, including posting payments and preparing invoices
  • Maintain high standards of cleanliness and presentation in all public and back-of-house areas

Requirements:

  • Exceptional interpersonal, communication, and time management skills
  • A passion for hospitality and a desire to provide exceptional service
  • Superior guest service skills along with excellent service resolution skills
  • The flexibility to work on a rotating 24/7 roster, including weekends and public holidays
  • Experience in a guest relations or front office role is advantageous
  • Responsible Service of Alcohol (RSA) Certificate

Benefits:

  • Complimentary and discounted accommodation across our global network
  • Flexible work attire and complimentary laundry
  • Free use of Hotel Gym & Pool facilities
  • Complimentary barista coffee daily
  • Discounted dining in our restaurant and bar
  • Investment in your career development through training and mentorship programs

Join Our Team

We are committed to creating a culture that empowers our employees to grow and succeed. Our values of empathy, wellbeing, experimentation, inclusion, integrity, and respect guide everything we do.


We believe that our employees are our greatest asset, and we strive to create a workplace that is inclusive, supportive, and fun. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.