Renewals Key Account Manager
2 days ago
The primary objective of this role is to manage the renewal lifecycle for existing clients in a fast-paced environment, ensuring timely and accurate renewal agreements and contracts are executed.
About the RoleDeliver high-quality services by collaborating closely with Sales and Customer Success teams to identify upsell, cross-sell, and retention opportunities during the renewal process.
Engage proactively with customers prior to their renewal dates to discuss renewal terms, address any concerns, and ensure alignment with their ongoing needs.
Possess 2+ years of experience in a renewals, customer success, or sales operations role within a SaaS or technology environment.
Have strong organisational and communication skills, able to thrive in a high-pressure environment and foster long-term customer relationships.
Exhibit excellent written and verbal communication skills, with the ability to engage with customers, sales teams, and cross-functional departments professionally and clearly.
We offer flexible working arrangements, professional training and development opportunities, wellbeing initiatives, quarterly celebrations, and pet-friendly offices. Our team provides support for your growth and professional development.
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