IT Support Specialist
1 week ago
We are seeking an IT Support Specialist to join our team in Melbourne, Australia. The successful candidate will be responsible for providing technical support to our clients across Asia Pacific.
Job DescriptionThe IT Support Specialist will assist partners in devising hardware and software solutions using personal computers (PC), data communications equipment, terminals, electronic office equipment and desktop tools. They will analyze systems' needs, handle problem resolution, provide quality assurance reviews and train partners on use of various tools. They will also provide technical support to all Asia offices, perform Project Manager responsibilities as needed, and keep abreast of new technology.
Key Responsibilities:- Provide business-as-usual (BAU) IT support to APAC partners
- Implement IT Service Management for Partners (Incident, Problem, and Change Management)
- Leverage the Global Support Model in providing IT support for Incidents and Service Requests
- Analyze impact, risks, and effort needed to implement a change request
- Coordinate with Global Support Teams for changes and support required by business partners
- A bachelor's degree or its equivalent
- Minimum 1-2 years of technical experience in operating systems, database, telecommunications, PC, LAN, WAN, and data security technologies
- Strong analytical skills and attention to detail
- Excellent communication skills both written and oral
- Good project management skills
- Working knowledge of ITIL, Citrix, VDI/VM, Windows servers, MS O365
$60,000 - $80,000 per annum
This estimate is based on industry standards for similar roles in Melbourne, Australia.
About UsWe are Anton Murray Consulting, a leading recruitment agency specializing in IT and finance placements. We pride ourselves on our expertise and commitment to delivering exceptional results for our clients and candidates.
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