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Customer Support Specialist

2 months ago

Melbourne, Victoria, Australia carsales Full time
{"Job Title": "Customer Support Specialist", "Job Description": "

What We Offer

  • A dynamic and supportive work environment where you can grow your career and make a real impact.
  • A chance to work with a highly engaged and high-performing team.
  • A wide range of benefits, including 22 weeks paid parental leave, four weeks paid secondary caregivers leave, and six weeks paid gender affirming care leave.
  • Recognition as one of Australia's Best WorkplacesTM by Great Place to Work, an AFR BOSS Best Place to Work, a Family Friendly Workplace, and WGEA Employer of Choice for Gender Equality.

Job Responsibilities

This is an exciting opportunity to join our Customer Relationship Management Team as a Customer Support Consultant for a 6 Month Fixed Term Contract.

As a key member of our team, you will be responsible for providing exceptional customer service and support via phone, email, or our online helpdesk.

  • Provide accurate and efficient product and service information, answer questions, and resolve emerging problems.
  • Offer advice and recommendations from diagnosis through to resolution via our ticketing system.
  • Collaborate with established dealership accounts to maintain and retain business relationships.
  • Assist in establishing and maintaining brand content, including brand guidelines, special offers, and vehicle data.

Requirements

We are looking for a highly skilled and motivated individual with:

Good computer literacy and data entry skills, plus an intermediate understanding of HTML5 & CSS3 and Adobe Photoshop.2+ years of experience in a customer-facing role with demonstrated ability to develop relationships and maintain a disciplined approach.A confident communicator able to understand technical issues and translate them to a non-technical audience.The ability to multitask, prioritize workload, and adapt quickly to change.A clear track record of meeting KPIs, capable of working independently and driving self-accountability.Excellent time management skills and a belief that details and accuracy matter.

If you are passionate about customer service, website maintenance, and design, brand management, and building relationships, we want to hear from you.

"}