Customer Experience Specialist
1 week ago
Key Responsibilities:
- Provide enhanced and dedicated customer service and support to customers within the Customer Delivery portfolio.
- Manage low-level incidents and service requests, facilitating moves, additions, and changes within Optus Business data, mobile, voice product suites, and active directory product as required by clients.
- Ensure compliance to processes, data quality, asset management, and tracking, maintaining up-to-date knowledge articles for Service Requests.
- Liaise with third parties to coordinate timely provision of service and ensure incident resolution through customer or third-party liaison.
Requirements:
- Proven ability to fulfill customer needs and deliver real business value to corporate customers.
- Current Baseline (or above) Federal Government clearance.
- Previous working experience in an ICT outsourcing environment with a Federal Government client.
- Service Management tool experience.
- Microsoft Excel and Word skills.
What We Offer:
- Competitive salary and performance incentives.
- Discounts to Optus products and services.
- Training, mentoring, and development opportunities.
- Up to five days of Volunteer Leave per year.
- A "connected" day for employees to use for personal activities.
- Hybrid ways of working.
About Us:
At our organization, we prioritize employee satisfaction and growth. Our diverse workforce allows us to innovate and connect with customers effectively.
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