Customer Service Relief Consultant

1 week ago

Traralgon, Victoria, Australia Bank Australia Full time

Are you passionate about making a difference in the banking sector? At Bank Australia, we believe in leveraging banking as a catalyst for positive change. Our mission is to foster a fairer and more equitable world through our services.

As a customer-owned, B Corp certified institution, we are witnessing rapid growth as more individuals choose to align their financial choices with their values. We empower our dedicated staff and over 185,000 customers to participate in the clean money movement.

We are currently seeking a Relief Customer Service Consultant to become a vital part of our team. The ideal candidate will be self-driven, possess outstanding communication and interpersonal abilities, and thrive in a collaborative environment.

This role will primarily be based in our branches, with the expectation of providing support across our network as needed. A valid driver's license and the flexibility to travel to various locations on short notice are essential.

Why Choose Bank Australia?
  • We aspire to be Australia's most trusted bank and a leading purpose-driven organization.
  • As a certified B Corp, we adhere to the highest social and environmental standards, prioritizing purpose over profit.
  • Every role within our organization is crucial in realizing our values and aspirations.
  • We offer flexible working arrangements, competitive remuneration, and a generous superannuation contribution.
  • Our employees benefit from a range of initiatives promoting physical and mental wellbeing, including 24/7 counseling services, complimentary flu vaccinations, and discounted gym memberships.
  • We provide support for professional development, paid parental leave, and various types of leave to accommodate personal circumstances.
  • We are committed to fostering an inclusive culture and a diverse workforce that mirrors the Australian community.
  • Our commitment to conservation includes managing a reserve where we collaborate with partners to protect endangered species.
Your Responsibilities
  • Delivering exceptional customer service to fulfill the banking needs of our clientele.
  • Fostering long-term, mutually beneficial relationships between our bank and its customers.
  • Identifying opportunities to promote our diverse range of financial products and services.
  • Representing Bank Australia positively in alignment with our social, environmental, and sustainability initiatives.
  • Contributing to the overall success of our branches.
Your Qualifications
  • A proven track record in delivering excellent customer service.
  • Willingness and flexibility to travel between branches as required.
  • Strong relationship-building skills with customers.
  • Well-developed written, verbal, and interpersonal communication skills.
  • Ability to prioritize tasks and perform effectively under pressure.
  • Preferred FSRA Tier 2 accreditation.
  • Previous experience in customer service or sales is essential.
  • Commitment to Bank Australia's mission, values, and the B Corp ethos.

By applying, you acknowledge Bank Australia's Privacy Policy for applicants and confirm your eligibility to work in Australia. We are an equal opportunity employer dedicated to sustainable development and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, individuals from various cultural backgrounds, and those with disabilities.

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