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Customer Service Representative

2 months ago

Traralgon, Victoria, Australia Dental Corporation Full time

About Dental Corporation

Dental Corporation is a leading provider of dental care services, committed to delivering exceptional patient experiences and fostering a positive work environment.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our administrative support team, you will be responsible for providing exceptional customer service, facilitating a great customer and employee experience, and delivering excellence in all aspects of the internal and external customer journey.

Key Responsibilities

  • Customer Service: Warmly welcome prospective patients and assist them throughout the admission process, ensuring a seamless and personalized experience.
  • Administrative Support: Enhance our team's experience with precise rostering, recruitment, and onboarding tasks, ensuring efficient and effective operations.
  • Concierge Services: Provide impeccable service, be it at the reception or through any form of communication, ensuring a high level of customer satisfaction.

Requirements

  • Desirable: Certificate IV in Business Administration or equivalent
  • Experience in rostering and familiarity with Kronos or payroll systems
  • Proficient administrative abilities
  • Effective communication skills – both verbal & written
  • Strong interpersonal skills with a knack for customer service
  • Solid computer literacy, especially in Microsoft Word & Excel

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package