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Customer Service Representative
2 months ago
We are seeking a highly motivated and friendly individual to join our Contact Centre Team as a Customer Service Representative. As a key member of our team, you will be the first point of contact for our customers, providing exceptional service and support.
Key Responsibilities- Manage customer queries in accordance with our policies and procedures in a timely, professional and efficient manner.
- Provide exceptional service to customers, often being a first point of contact for queries.
- Support customers' everyday banking needs via inbound calls, online chat, and email.
- Identify opportunities to assist customers with our range of products and services.
- Contribute to the development and continuous improvement of our customers' experience.
- Conduct outbound calls to customers to follow up enquiries and welcome new customers to the bank.
- A solid track record of exceptional customer service.
- Confidence in building strong relationships with customers.
- Well-developed written, verbal and interpersonal skills.
- The ability to determine priorities and follow processes.
- Proven ability to work effectively under pressure, multitask and problem solve.
- Commitment to our purpose, aspiration, values and brand as well as the B Corp ethos.
Bank Australia is a customer-owned bank that is committed to sustainable development and making a positive impact on the community. We are a certified B Corp and are part of a global business community that meets the highest social and environmental standards.
We offer a range of benefits to our staff, including flexible working options, competitive salary, and 13% super. We also support staff with study assistance, paid parental leave, and a range of other benefits.
We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
