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Customer Service Relief Consultant

2 months ago


Traralgon, Victoria, Australia Bank Australia Full time

Are you passionate about making a difference? At Bank Australia, we believe in harnessing the power of banking to foster positive change for individuals and the environment. As a customer-owned, B Corp certified institution, we are dedicated to empowering our employees and our extensive customer base to engage in the clean money movement.

Position Overview: We are currently seeking a dedicated and enthusiastic Relief Customer Service Consultant to enhance our branch operations. The ideal candidate will possess strong communication skills, a self-motivated attitude, and a collaborative spirit.

Key Responsibilities:

  • Deliver outstanding customer service to fulfill the banking needs of our clientele.
  • Foster long-lasting, mutually beneficial relationships between our bank and its customers.
  • Identify and promote opportunities for our diverse range of financial products and services.
  • Represent Bank Australia positively through our social, environmental, and sustainability initiatives.
  • Contribute to the overall success of our branches.

What We Offer:

  • A commitment to becoming Australia's most trusted bank and a leader in purpose-driven business.
  • Flexible working arrangements, competitive remuneration, and a generous superannuation contribution.
  • Access to comprehensive benefits supporting physical and mental health, including 24/7 counseling services and wellness programs.
  • Opportunities for professional growth through learning and development initiatives.
  • A culture that values innovation and recognizes contributions based on our core values.
  • A commitment to inclusivity and diversity within our workforce.

Qualifications:

  • Proven experience in delivering exceptional customer service.
  • Willingness to travel between branches as needed.
  • Strong relationship-building skills with customers.
  • Excellent written, verbal, and interpersonal communication abilities.
  • Ability to prioritize tasks and perform effectively under pressure.
  • Preferred FSRA Tier 2 accreditation.
  • Previous experience in customer service or sales is essential.
  • Alignment with Bank Australia's values and B Corp principles.

Inclusivity Statement: Bank Australia is an equal opportunity employer committed to sustainable development. We encourage individuals from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, individuals from various cultural backgrounds, and those with disabilities. We strive to create a supportive and accessible recruitment process.