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Customer Service Representative

2 months ago

Traralgon, Victoria, Australia Dental Corporation Full time

About the Role:

We are seeking a highly skilled and customer-focused Customer Service Consultant to join our team at Dental Corporation.

Key Responsibilities:

  • Provide exceptional customer service to residents, employees, and external stakeholders.
  • Facilitate a smooth and efficient admission process for prospective residents.
  • Enhance the employee experience through precise rostering, recruitment, and onboarding tasks.
  • Provide impeccable service at the reception or through any form of communication.

Requirements:

  • Certificate IV in Business Administration (desirable)
  • Experience in rostering and familiarity with payroll systems
  • Proficient administrative abilities
  • Effective communication skills (verbal and written)
  • Strong interpersonal skills with a knack for customer service
  • Solid computer literacy, especially in Microsoft Word and Excel

What We Offer:

  • A nurturing community where you are celebrated and valued
  • A fulfilling lifestyle that offers more than just a job
  • Financial rewards, including a $5,000 retention bonus after 6 months
  • Free select health insurance products for you and your immediate family
  • Free before and after school kids club on site for all employees
  • Employee referral program – earn a bonus for referring someone to join our team
  • Discounts on Bupa insurance and top retail brands

Health and Well-being:

  • VIVA – our employee wellbeing program – live healthier and happier

Role Overview:

The Customer Service Consultant will contribute to a customer-centric administrative experience within the Care Home.

Facilitating a great customer and employee experience within the Care Home, delivering excellence in all aspects of the internal and external customer journey and actively performing the duties across all three core focus areas as outlined below to ensure consistent provision of customer service:

  • Resident Placement: Warmly welcome prospective residents and assist them throughout the admission process.
  • Employee Service: Enhance our team's experience with precise rostering, recruitment, and onboarding tasks.
  • Concierge: Provide impeccable service, be it at the reception or through any form of communication.

Working with Us:

Dental Corporation is a NDIS approved provider. As part of the NDIS scheme, employees working within a NDIS facility, in a risk-assessed role, must have a completed NDIS check. This is part of compliance and needs to be completed prior to commencement – successful applicants will have this cost reimbursed upon commencement.