Customer Service Representative
2 days ago
We are seeking a highly motivated and customer-focused Relief Customer Service Consultant to join our team at Bank Australia. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, assisting in the development of long-term relationships, and promoting our range of financial products and services.
Key Responsibilities- Customer Service: Provide exceptional customer service to meet the banking requirements of our customers.
- Relationship Building: Assist in the development of long-term mutually rewarding relationships between our bank and its customers.
- Product Promotion: Identify opportunities to market our range of financial products and services.
- Brand Representation: Promote Bank Australia in a positive and professional way in our social, environmental, and sustainability strategies.
- Team Contribution: Positively contribute to the success of our branches.
- Customer Service Experience: A track record in excellent customer service.
- Flexibility: Flexibility and willingness to travel between Bank Australia branches as required is essential.
- Relationship Building: Confidence in building strong relationships with customers.
- Communication Skills: Well-developed written, verbal, and interpersonal skills.
- Problem-Solving: The ability to determine priorities and work effectively under pressure.
- Accreditation: FSRA Tier 2 accreditation preferred.
- Previous Experience: Previous customer service/sales experience is essential.
- Cultural Fit: Commitment to Bank Australia's purpose, aspiration, values, and brand as well as the B Corp ethos.
Bank Australia is a customer-owned bank that empowers its staff and customers to be part of the clean money movement. We are committed to sustainable development and strive to be a leader in the banking industry. We offer a range of benefits to our staff, including flexible working options, competitive salary, and 13% super.
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