Expert Technical Support Specialist

1 day ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $70,000 - $85,000
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support group, you will be responsible for providing exceptional technical expertise and customer service to our clients.

  • Main Responsibilities:
  • • Provide expert technical assistance to customers via phone, email, or in-person.
  • • Troubleshoot complex technical issues with scientific and analytical instrumentation.
  • • Collaborate with cross-functional teams to resolve customer issues efficiently.

Requirements:

  • Educational Background:
  • • A relevant degree in Electronic/Electrical Engineering or a related field.

Key Qualifications:

  • Technical Skills:
  • • Proficiency in precision mechanics and analytical equipment.
  • • Excellent problem-solving skills and ability to work independently.

Preferred Qualifications:

  • Experience:
  • • At least 2 years of experience in customer support or technical services.

Achieve Success as Our Technical Support Specialist:

  1. Provide exceptional customer service and technical expertise.
  2. Foster strong relationships with customers and internal stakeholders.
  3. Continuously improve processes and procedures to enhance customer satisfaction.

For this role, we require:

  • Background knowledge of XRF or XRD is an advantage.
  • Radiation safety license (NSW or other states).

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