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Change Management Specialist
2 months ago
We are seeking a highly skilled Change Management Specialist to join our established, high-performing Change Management team at RACQ. Our purpose is to predict, plan, and support successful delivery of the people side of change across RACQ's transformation programs and projects.
Key Responsibilities- Prepare our people for new ways of working by engaging RACQ's executive, business leaders, subject matter experts, and end user groups to enable seamless deployment of programs and projects.
- Break down complex changes into meaningful language and keep the team in sync with the tempo of broader RACQ life.
- Lead change management activities in accordance with RACQ's Change Management Framework, including change impact assessments, stakeholder identification and mapping, and change readiness assessments.
- Enhance business performance with minimal disruption to BAU operations and the Member experience.
- Build project change impact understanding and change management capability across RACQ through development of materials to support and coach stakeholders.
- Identify opportunities for continuous improvement within the Change team and take the lead on relevant improvement initiatives.
- Assess the readiness of individuals and teams for change and provide support during go-live and hypercare activities to ensure a smooth transition for everyone involved.
- Proactively identify, register, and plan for any anticipated resistance or other change and people-related risks and implement effective control and mitigation strategies.
We are looking for a candidate with:
- Comprehensive knowledge of different change management theories, approaches, tools, and best practices.
- Extensive change management experience working on complex, large-scale projects and programs.
- Outstanding abilities in both verbal and written communication.
- Established proficiency in problem-solving, strategic thinking, influencing, and negotiation.
- Demonstrated expertise in guiding, influencing, and coaching senior executives and business leaders through diverse change scenarios.
- Exceptional skills in stakeholder management, relationship building, and fostering rapport.
RACQ is a leading organization committed to delivering better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.
We are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion, particularly for people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability-related barriers in securing employment.
What We OfferWe offer a range of benefits to enrich your work life, your home, and the community you live in, including:
- Financial benefits and discounts on a range of banking, assistance, and insurance products.
- Give back to our communities with paid volunteer leave, payroll giving, and volunteering for community events.
- A range of flexible working and leave options, including parental leave, purchased leave, cultural observance leave, and personal leave for wellbeing.
- Prioritize your wellbeing with our onsite and virtual health hub, discounts on health programs, and access to wellbeing initiatives.
- Invest in your development with in-house development programs and access to 100,000+ online courses.
