Change Management Specialist

3 weeks ago


Eight Mile Plains, Queensland, Australia RACQ Full time
About the Role

We are seeking a highly skilled Change Manager to join our established, high-performing Change Management team at RACQ. As a Change Manager, you will play a critical role in predicting, planning, and supporting the successful delivery of the people side of change across our transformation programs and projects.

Key Responsibilities
  • Lead change management activities in accordance with RACQ's Change Management Framework, including change impact assessments, stakeholder identification and mapping, and change readiness assessments.
  • Develop and implement effective change management strategies to enhance business performance with minimal disruption to BAU operations and the Member experience.
  • Build project change impact understanding and change management capability across RACQ through development of materials to support and coach stakeholders.
  • Identify opportunities for continuous improvement within the Change team and take the lead on relevant improvement initiatives.
  • Assess the readiness of individuals and teams for change and provide support during go-live and hypercare activities to ensure a smooth transition for everyone involved.
About You
  • Comprehensive knowledge of different change management theories, approaches, tools, and best practices.
  • Extensive change management experience working on complex, large-scale projects and programs.
  • Outstanding abilities in both verbal and written communication.
  • Established proficiency in problem-solving, strategic thinking, influencing, and negotiation.
  • Demonstrated expertise in guiding, influencing, and coaching senior executives and business leaders through diverse change scenarios.
Why Join RACQ?

At RACQ, we are committed to being a carbon-neutral organization by 2030 and have invested in and partnered with sustainable companies to achieve this goal. We offer a range of flexible working and leave options, including paid volunteer leave, payroll giving, and volunteering for community events. Our employee benefits are designed to enrich your work life, your home, and the community you live in.



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