Help Desk Expert

17 hours ago

Sydney, New South Wales, Australia beBeeCloudAdministrator Full time $90,000 - $120,000
IT Support Professional

The role of IT Support Professional is a key position in our organization, requiring a skilled and knowledgeable individual to provide timely and effective technical support for escalated issues.

This is a dynamic and challenging role that involves administering and supporting diverse client server, network, and cloud infrastructure. The successful candidate will have hands-on experience with Microsoft 365 administration, Windows Server, Active Directory, and virtualization.

Key Responsibilities:
  • Provide Level 2 technical support for escalated issues from the service desk.
  • Administer and support Microsoft 365 environments, including user management, mail flow, SharePoint permissions, and Teams configuration.
  • Perform administration and troubleshooting of client server infrastructure, including Windows Server, Active Directory, Group Policy, DNS, and DHCP.
  • Manage and support client network infrastructure, including switches, routers, and firewalls (Cisco Meraki).
  • Manage and monitor client backup and disaster recovery solutions to ensure data integrity.
  • Participate in IT projects, including server migrations, network upgrades, and new client on-boarding.
Requirements:
  • Proven experience in a Level 2 or Level 3 Service Desk capacity and Systems Engineer role, ideally within an MSP.
  • Strong hands-on experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams, Entra ID).
  • Hands-on experience of Windows Server, Active Directory, and virtualisation (VMware).

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