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Help Desk Specialist
3 weeks ago
We are seeking a highly skilled Service Desk Analyst to join our team. In this role, you will be responsible for providing technical support to clients, addressing Level 1/2 issues and escalating as necessary.
This is a great opportunity for someone who is passionate about delivering exceptional customer service and has a strong background in IT support.
Responsibilities- Provide technical support to clients via phone, email, or remote access.
- Diagnose and troubleshoot IT issues across hardware, software, networking, and enterprise applications.
- Escalate complex issues to Level 2 or 3 support teams as required.
- Collaborate with other teams to resolve incidents effectively and efficiently.
- 2 years prior experience in a Service Desk or Network Operations Centre (NOC).
- Experience supporting Microsoft 365, Active Directory, MFA, VPN, and remote access solutions.
- Practical familiarity with ITSM platforms such as ServiceNow and Jira.
- Strong ability to diagnose and effectively troubleshoot IT issues.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
Our company is committed to innovation and excellence in all aspects of our business.
We value our employees and strive to create a positive and inclusive work environment.
Join our team and become part of a dynamic and supportive community that values collaboration, hard work, and dedication.
