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Genesys Platform Coordinator

2 months ago

Sydney, New South Wales, Australia Axiom Technologies Full time

Axiom Technologies is a global IT services partner providing innovative solutions to medium and large-scale enterprises.

We seek a skilled Genesys platform coordinator to join our team and contribute to the success of our clients.

The ideal candidate will possess strong analytical and communication skills, with a focus on workflow optimization and system integration. Key responsibilities include:

  • Conducting in-depth analysis of existing Genesys platforms to identify areas for improvement.
  • Collaborating with stakeholders to gather and document business and technical requirements.
  • Developing and implementing effective solutions to meet business needs.
  • Providing excellent customer service and ensuring timely issue resolution.
  • Supporting testing activities to ensure new system functionality meets business requirements.

Experience and Qualifications:

  • 3+ years of experience in contact centre operations or a related field.
  • Strong understanding of Genesys platforms and their applications in contact centre environments.
  • Excellent analytical, problem-solving, and communication skills.

About Axiom Technologies:

Axiom Technologies is a global IT services partner committed to delivering innovative solutions that drive business success. We offer a collaborative and dynamic work environment that fosters growth and development.