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Technical Support Specialist

1 month ago

Brisbane, Queensland, Australia CBRE Full time
Role Overview

We are seeking a motivated Technical Support Specialist to join our Digital & Technology team in Brisbane CBD.

About the Role
  • Troubleshoot PC-related issues over the phone, onsite, and using administration tools.
  • Manage incident tickets efficiently.
  • Provide recommendations on hardware replacements, software updates, and new technical solutions.
  • Report technical errors or escalations clearly and concisely.
  • Packaging, installing client software, and hardware kitting.
Key Responsibilities

The successful applicant will be responsible for:

  • Resolving technical issues promptly and effectively.
  • Providing exceptional customer service to internal users.
  • Collaborating with specialist teams to resolve complex issues.
  • Developing and maintaining technical knowledge and skills.
Requirements

To be successful in this role, you will need:

  • Experience in IT support in a large corporate environment.
  • Excellent communication and problem-solving skills.
  • Knowledge of Microsoft Office suites, Cisco, ITIL, and Apple products.
  • Ability to support video conferencing troubleshooting across Zoom, Teams, and Webex.
  • A valid driver's license and reliable transportation.
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary of AU$ 80,000 - $110,000 per annum.
  • Ongoing training and development opportunities.
  • A supportive and collaborative team environment.
  • The chance to work with a global brand and contribute to its success.