Desktop Support Specialist
4 weeks ago
About the Role
We are seeking an experienced Desktop Support Specialist to provide level 1 or 2 support to our clients. As a key member of our IT team, you will be responsible for providing technical assistance and resolving issues related to Windows 10/11 systems, software installation, and network support.
Key Responsibilities
- Provide technical support for Windows 10/11 systems, including installation, configuration, and basic troubleshooting.
- Install and troubleshoot software on user computers, ensuring smooth operation and resolving issues promptly.
- Install and troubleshoot Canon printers, ensuring proper setup and connectivity.
- Perform network patch cabling in Communications Rooms, including connections to patch panels.
- Serve as a liaison between IT and the business, effectively communicating technical issues to non-technical stakeholders.
- Utilize Incident/Request Management systems to manage and resolve support tickets efficiently (Level 2 Support).
Requirements
- Strong exposure to Windows 10/11 operating systems.
- Experience in software installation and basic troubleshooting.
- Knowledge of printer installation (specifically Canon) and troubleshooting.
- Familiarity with network patch cabling and Coms Room setups.
- Excellent interpersonal and communication skills.
- Experience with Incident/Request Management systems for ticket management and closure.
Why Fujitsu?
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- We offer tailored career paths across our global organisation to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in class reward and recognition programs – flexible work, volunteering leave and more.
- We live our values of aspiration, trust and empathy, all day, every day.
We are an inclusive employer, and we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. If you don't tick every box in this job description, please don't rule yourself out. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes – so if this resonates with you, then please apply.
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