Network Operations Manager

4 weeks ago

Sydney, New South Wales, Australia Assurant Full time
About Assurant

Assurant is a leading global provider of risk management solutions. With over 100 years of experience, we serve over 300 million consumers worldwide, handling more than 16.6 million unique policies across various industries.

The Opportunity

We are seeking an energetic and organized individual to assist in maintaining our service network coverage across Australia and New Zealand. As a Service Network Coordinator, you will work with the business to understand client and consumer requirements, ensuring the network meets the highest possible customer service standards.

Key Responsibilities
  • Maintain system configuration as directed in a timely manner.
  • Engage and manage service centers, focusing on Electronics, Computers, and Mobile phone categories.
  • Maintain all agreements and ensure compliance obligations of the network are met.
  • Highlight and report any issues or adverse trends.
  • Perform deep dives into product and category level details to identify potential ACL remedies.
  • Support the rollout of new processes with internal teams.
  • Liaise with service centers on day-to-day queries and escalations.
  • Identify streamlining opportunities to drive better outcomes and efficient processes.
  • Support the team across multiple aspects of the network, including salvage, system setups, and maintenance.
Requirements
  • 3+ years of relevant industry experience.
  • Intermediate Excel skills.
  • Sound organizational and time management skills.
  • Strong numerical, analytical, and problem-solving skills.
  • Strong attention to detail.
  • Strong verbal and written communication skills.
  • Ability to articulate ideas to technical and non-technical stakeholders.
  • Ability to multitask and perform under time constraints in a fast-paced environment.
  • Knowledge or experience in consumer electronics/whitegoods preferred but not essential.
  • Previous Customer Service experience preferred but not essential.
Benefits
  • Wellbeing programs – meditation, mindfulness.
  • Development programs & LinkedIn learning courses as well as study grants and support for higher education.
  • Mentoring programs.
  • Diversity panels and employee resource groups.
  • Cultural day off to celebrate what's important to you.
  • Volunteering opportunities to give back to a cause that's important to you.
Salary Range

$80,000 - $110,000 per annum, depending on experience and qualifications.

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