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Enterprise Account Growth Strategist
2 weeks ago
The Strategic Account Manager role is a vital part of our team, focusing on building strong relationships with key clients and driving business growth.
Job DescriptionAs a Strategic Account Manager, you will be responsible for owning the end-to-end relationship and strategic growth for a portfolio of accounts within a designated region. You will act as a trusted advisor, deeply understanding your customers' business challenges and objectives. Your goal is to drive significant value and innovation through effective partnership and identifying opportunities for both account expansion and new business growth.
You will develop and execute strategic account plans, identifying key opportunities for expansion and new business growth. This will involve building and maintaining strong, long-term relationships with multiple stakeholders across your accounts, acting as a trusted advisor. You will also proactively identify and engage new teams, departments, or high-value use cases within existing accounts to expand Miro's footprint and value.
Additionally, you will lead complex sales cycles for both expansion and new business opportunities, from qualification and value articulation through to negotiation and close. You will partner closely with Customer Success Managers to ensure customer health, drive adoption of key use cases, and identify growth signals.
Required Skills and Qualifications- 8+ years of successful experience in a quota-carrying Account Management or Account Executive role within SaaS, managing and growing large, complex enterprise accounts.
- Proven track record of consistently exceeding targets through both new business acquisition (within accounts or potentially net-new) and account expansion/growth.
- Experience managing the full customer lifecycle, including navigating complex renewals and driving expansion opportunities (deals typically in the $50k-$150k+ ACV range).
- Strong ability to build relationships and communicate value effectively with diverse stakeholders, including C-level/VP executives.
- Excellent discovery, strategic account planning, and value selling skills.
- Proficiency in applying a structured sales or account management methodology, e.g., MEDDPICC or Miller Heiman.
- Collaborative mindset with proven experience working effectively with Customer Success, Sales Engineering, Marketing, and other internal teams.
- Alignment with Miro's mindsets (Drive, Curiosity, Empathy, Accountability) and a genuine passion for customer success.
- Competitive equity package
- Private health insurance program
- Salary continuance insurance and life insurance coverage
- Free lunches on in-hub days with fully stocked snacks and drinks
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Opportunity to work for a globally diverse team
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. We are a team of dreamers who look for individuals who dream big, work hard, and stay humble. Collaboration is at the heart of what we do, and we strive to create a supportive, welcoming, and innovative environment.
