
Luxury Property Operations Manager
1 week ago
This is a rare opportunity to make your mark in a prestigious property, shaping both the guest experience and team's growth.
About the Role- Lead and Engage Team Members: Lead, mentor, and engage the Front Office team to create a positive, high-performing culture.
- Inspire Authentic Guest Experiences: Inspire your team to deliver authentic, thoughtful, and seamless guest experiences.
- Calm and Confident Leadership: Act as a calm and confident role model, guiding your team through busy or challenging moments with composure and focus.
- Guest Arrival and Departure: Oversee guest arrivals and departures, ensuring each interaction reflects true luxury service standards.
- Coach and Develop Team Members: Provide regular coaching and constructive feedback to support individual and team development.
- Solve Guest Feedback: Handle guest feedback and concerns with empathy, professionalism, and a solutions-first approach.
- Collaborate with Hotel Departments: Collaborate with other hotel departments to ensure smooth operations and a cohesive guest experience.
- Empower Team to Excel: Implement training and development initiatives that empower your team to exceed expectations.
- Proven Experience: Proven experience as a Front Office Manager in a luxury hotel environment.
- Leadership Skills: A confident and supportive leader with a track record of engaging, mentoring, and developing teams.
- Calm under Pressure: A calm and composed presence under pressure, with excellent problem-solving skills.
- Interpersonal Skills: Exceptional interpersonal and communication skills to inspire your team and connect authentically with guests.
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