Executive Venue Operations Manager
1 month ago
The Star Gold Coast is a one-stop shop for all your needs. It offers luxurious accommodation and spa, iconic bars, restaurants, and a world-class casino. We offer entertainment like no other, with our live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, world-class DJs at Atrium Bar & more. It is a destination that offers relaxation and fun at the same time.
Our CultureWe are committed to creating a diverse, equitable, and inclusive workplace that will contribute to exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.
Job DescriptionAs an Executive Venue Operations Manager, you will play a crucial role in delivering exceptional guest experiences and ensuring the smooth operation of our signature venue, Garden Kitchen & Bar. You will be responsible for leading a large and diverse team (150+ TMs) that provides 24/7 service, overseeing day-to-day operations, and coordinating with key stakeholders to deliver operational functions.
Key Responsibilities:- Experience in managing day-to-day operations of a unique venue offering to deliver exceptional experiences.
- Overseeing all Team Member related initiatives including coaching, development, engagement, succession planning, and retention.
- Planning and executing bespoke events in line with guest experience strategy leveraging on F&B supplier partnerships.
- Reviewing and analysing the daily operational needs maintaining beverage, labour, product, and expenses on budget.
- Leading and motivating the team to continuously deliver guest experience in line with our service culture.
- Personally monitoring team member performance on the floor with a 'hands-on' approach.
- Providing recommendations for guest, team, operational, or compliance improvements.
- Extensive venue management experience in high-end restaurants, executive lounges, or bars.
- A hands-on operational approach and be passionate about developing your career within hospitality.
- Outstanding standards, professionalism, and a commitment to guest service.
- A passion for service – someone who loves to build rapport with regular guests.
- Confidence to lead a large and diverse team that provides 24/7 service.
- A proactive approach to problem-solving and attention to detail skills are highly regarded.
- A transparent, thoughtful, and consistent approach to team communications.
- Accreditation in Responsible Service of Alcohol.
We offer a competitive salary packaging + bonus structure, paid leave entitlements including annual and personal leave, an organisation that values diversity, teamwork, and bringing your best self, 30% off our Food & Beverage venues plus amazing discounts across our properties, FREE meal each day in our Employee Dining Room, and Career growth and stability as our Food & Beverage team is projected for growth over the next 5 years. The Star has been awarded the WGEA recognition as Employer of Choice for Gender Equity.
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