Customer Journey Analyst

About Country Road GroupCountry Road Group is Australia's largest Lifestyle Brand Houses, comprising iconic brands such as Country Road, POLITIX, Trenery, Witchery and MIMCO. Our Values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality.Why Work for Us?We are looking for highly motivated and passionate...

At Country Road Group, we're embarking on an exciting transformation journey to position ourselves for growth. As a key member of our team, you'll play a critical role in driving customer-focused initiatives and optimising customer journeys within the loyalty ecosystem.The Customer Journey Optimisation Specialist will work closely with cross-functional...

Xero is a pioneering platform that empowers small businesses and their advisors to thrive. Our purpose revolves around making life better for people in small business, their advisors, and communities worldwide.We foster an environment where our employees can do their best work to help small businesses succeed through innovative tools, information, and...

We are looking for a skilled Customer Journey Architect to oversee and optimise our Salesforce Marketing Cloud platform in Melbourne.About the RoleAs a key member of our team, you will be responsible for engaging customers through Email, SMS, and Push notification channels. This role involves creating compelling and relevant content while ensuring all...

About TransurbanAt Transurban, we're building the future of urban mobility. Our city-sized solutions create safer, smarter, and more sustainable roads to solve pressing transport challenges.Job DescriptionWe're seeking a Digital Customer Journey Architect to enhance our use of Salesforce Marketing Cloud. You'll join an innovative team working in a...

About the RoleWe are seeking a highly skilled Digital Marketing and Customer Journey Specialist to join our team. This is an exciting opportunity for an individual who is passionate about customer journeys and has expertise in Braze.The successful candidate will play a key role in creating impactful customer journeys and campaign capabilities using our new...

Exciting Opportunity: Customer Experience Manager WantedWe are seeking an experienced and passionate customer experience professional to lead proactive initiatives that improve customer satisfaction and drive continuous improvement across our services.As a seasoned customer experience expert, you will play a crucial role in aligning CX strategies with our...

Country Road Group (CRG) is embarking on a transformative journey to position itself for growth, leveraging its scale, capabilities, and culture as a House of Brands. The company is investing in new and existing capabilities and has multiple exciting opportunities available.The Customer Experience Strategist – Customer plays a critical role in supporting...

Country Road Group, a leading Lifestyle Brand House, is seeking an experienced Customer Experience Optimisation Specialist to join our team.About the RoleThis exciting opportunity will see you working closely with cross-functional teams to ensure seamless integration between systems, driving business growth through data-driven decision making. As a key...

About Talent InternationalTalent International is a leading financial services organisation dedicated to delivering exceptional customer experiences.Job Description:Customer Journey Transformation LeadWe are seeking an experienced Service Design Lead to join our team and lead the creation and visualisation of customer journey maps that reflect current state,...

OverviewMetricon Homes is committed to delivering exceptional customer experiences. As the first point of contact for our national business, you will play a critical role in supporting internal stakeholders across all business units and assisting with the customer journey.

Job TitleCustomer Experience Analyst - Financial Services ExpertAbout the RoleWe are seeking a highly skilled Customer Experience Analyst to join our team at Latitude. In this role, you will play a key part in enhancing the financial services experience for our growing customer base.Key ResponsibilitiesSupport the Portfolio Manager and the Channel Manager to...

Job DescriptionWe are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team.About the RoleThis is a hybrid working arrangement, with a mix of remote and on-site work. The successful candidate will be required to perform national police checks.Key Responsibilities:Provide exceptional customer service through...

Job SummaryWe are seeking a highly skilled Customer Engagement Liaison Professional to join our team at the Customer Engagement Centre. As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey.About UsMetricon Homes is Australia's Most Trusted Choice, as...

We are seeking a highly skilled CUSTOMER ENGAGEMENT PROFESSIONAL to join our team at the Customer Engagement Centre.About the RoleThis is an exciting opportunity to work in a dynamic environment, providing exceptional customer service and support to internal stakeholders across all business units.Key Responsibilities:Provide superior customer service,...

About the Role:We're looking for a skilled Customer Journey Expert to join our team at Bluefin Resources. As a Braze Optimization Specialist, you'll play a key role in creating impactful customer journeys and campaign capabilities using the Braze platform.Key Responsibilities:Campaign Management: Lead new use cases from planning to testing and rollout,...

About the Role:We are seeking an experienced Braze marketing expert to join our team at Bluefin Resources in Melbourne or Sydney. As a key player in customer journey optimization, you will be responsible for maximizing the potential of our recent Braze migration.Our company values a workplace culture that prioritizes career development and diversity. In...

About the RoleThis role is a key position within our Customer Engagement Centre, supporting internal stakeholders across all business units and assisting with the customer journey. Reporting to the Senior Customer Engagement Associate, you will be responsible for:Providing superior customer service capabilities, prioritizing the customer experience at all...

About the Role:We are seeking a Marketing Automation Expert to join our team at Bluefin Resources. As a Braze specialist, you will lead new use cases from planning to testing and rollout, collaborating closely with delivery and audience teams.Key Responsibilities:Campaign Management: Develop and execute customer journey optimisation strategies that drive...

Coforge is seeking a highly skilled Pega Business Systems Analyst to join our team in Melbourne, Australia. This role will involve working on medium-sized and medium complexity technology projects, spanning across multiple business units and geographies.As a Pega Business Systems Analyst, you will be responsible for ensuring the team works within an Agile...